Heliopolis
Masr el gedida
FREQUENTLY ASKED QUESTIONS
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.
check your order confirmation email. This email will contain a link to your invoice, which you can click on to view and download a PDF copy. If you can’t find your order confirmation email, try logging into your account and going to the “Orders” page.
1. Return the product to the store in the same condition and with its original packaging.
2. Bring the product invoice
Products that were purchased can be replaced by communicating with customer service in the event of a manufacturing error, and you will be compensated with a similar product, and the amount will not be refunded.
We are not responsible for any loss or damage to the products while they are in your possession and in this case we can refuse your request for return or exchange.
· In the event of a manufacturing error, we can replace the product within 14 days from the date of purchase only.."
Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify.If it is not possible to restock the item, we will remove it from the website.
We ship to all parts of Egypt and all governorates, but the time of arrival of the shipment depends on the distance of the governorate, the preparation of the product and the shipping company
